FunctionalConsent required
What is the ssupp.vid Cookie?
Set by Smartsupp (Smartsupp.com, s.r.o.). Expires after 3 years.
Purpose
Unique visitor ID for Smartsupp live chat and session recording. Identifies the visitor across sessions.
Smartsupp also records visitor sessions (like Hotjar). This cookie is the core visitor identifier.
Cookie Details
| Cookie Name | ssupp.vid |
| Service | Smartsupp |
| Provider | Smartsupp.com, s.r.o. |
| Category | Functional |
| Duration | 3 years |
| Consent Required | Yes — requires explicit opt-in |
Category: Functional
Functional cookies enhance the website's functionality and personalisation. They may be set by us or by third-party providers. Consent is required under GDPR.
GDPR Requirements
Under GDPR and the ePrivacy Directive, the ssupp.vid cookie requires explicit user consent before it can be set. This means:
- The cookie must not be set when a user first visits your site — not even for a fraction of a second
- A consent banner must be displayed, and the user must actively accept analytics/marketing cookies
- If the user rejects or ignores the banner, this cookie must remain blocked
- The cookie must be listed in your cookie policy with its name, purpose, and retention period
- Users must be able to withdraw consent at any time, which must also remove or invalidate this cookie
How to Handle This Cookie
- Block it by default — configure your Consent Management Platform (CMP) or tag manager to prevent Smartsupp from loading until the user accepts functional cookies.
- Include it in your consent categories — map it to the "Functional" category in your CMP configuration.
- List it in your cookie policy — document the cookie name, purpose, provider (Smartsupp.com, s.r.o.), and expiry (3 years).
- Sign a DPA — ensure you have a Data Processing Agreement with Smartsupp.com, s.r.o. covering their use of data collected via this cookie.
- Verify it works — in an incognito browser, reject cookies and confirm
ssupp.vidis not set.
Other Smartsupp Cookies
| Cookie | Category | Duration |
|---|---|---|
| ssupp.visits | Analytics | 3 years |
| ssupp.opened | Functional | Session |
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