AnalyticsConsent required
What is the ssupp.visits Cookie?
Set by Smartsupp (Smartsupp.com, s.r.o.). Expires after 3 years.
Purpose
Counts the number of visits a user has made to enable Smartsupp to show visit frequency to agents.
Cookie Details
| Cookie Name | ssupp.visits |
| Service | Smartsupp |
| Provider | Smartsupp.com, s.r.o. |
| Category | Analytics |
| Duration | 3 years |
| Consent Required | Yes — requires explicit opt-in |
Category: Analytics
Analytics cookies help website owners understand how visitors interact with websites by collecting and reporting information anonymously. Consent is required under GDPR.
GDPR Requirements
Under GDPR and the ePrivacy Directive, the ssupp.visits cookie requires explicit user consent before it can be set. This means:
- The cookie must not be set when a user first visits your site — not even for a fraction of a second
- A consent banner must be displayed, and the user must actively accept analytics/marketing cookies
- If the user rejects or ignores the banner, this cookie must remain blocked
- The cookie must be listed in your cookie policy with its name, purpose, and retention period
- Users must be able to withdraw consent at any time, which must also remove or invalidate this cookie
How to Handle This Cookie
- Block it by default — configure your Consent Management Platform (CMP) or tag manager to prevent Smartsupp from loading until the user accepts analytics cookies.
- Include it in your consent categories — map it to the "Analytics" category in your CMP configuration.
- List it in your cookie policy — document the cookie name, purpose, provider (Smartsupp.com, s.r.o.), and expiry (3 years).
- Sign a DPA — ensure you have a Data Processing Agreement with Smartsupp.com, s.r.o. covering their use of data collected via this cookie.
- Verify it works — in an incognito browser, reject cookies and confirm
ssupp.visitsis not set.
Other Smartsupp Cookies
| Cookie | Category | Duration |
|---|---|---|
| ssupp.vid | Functional | 3 years |
| ssupp.opened | Functional | Session |
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