What is the `TawkConnectionTime` cookie?it needs consent first

Set by Tawk.to (tawk.to inc.). Expires after Session.

Block it until the visitor opts in

Under the ePrivacy Directive (Art. 5(3)) and GDPR, TawkConnectionTime may only be set after the visitor accepts functional cookies.

Purpose

Tracks the chat widget's connection time.

Cookie details

Cookie name: TawkConnectionTime
Service: Tawk.to
Provider: tawk.to inc.
Category: Functional
Duration: Session
Consent: Required — opt-in

GDPR requirements

Functional cookies enhance the website's functionality and personalisation. They may be set by us or by third-party providers. Consent is required under GDPR.

For TawkConnectionTime to be compliant, it must be:

Not set on the first visit — not even for a fraction of a second
A consent banner is shown, and the visitor actively accepts functional cookies
Stays blocked if the visitor rejects or ignores the banner
Listed in your cookie policy with its name, purpose and retention period
Removed or invalidated when the visitor withdraws consent

How to handle it

1
Block it by default
Configure your consent platform (CMP) or tag manager so Tawk.to doesn't load until the visitor accepts functional cookies.
2
Map it to a consent category
Put it under “Functional” in your CMP configuration.
3
List it in your cookie policy
Name, purpose, provider (tawk.to inc.) and expiry (Session).
4
Sign a DPA
Have a Data Processing Agreement with tawk.to inc. covering the data this cookie collects.
5
Verify it works
In a private window, reject cookies and confirm TawkConnectionTime is not set.