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Marketing / AdvertisingConsent required

What is the rzp_utm Cookie?

Set by Razorpay (Razorpay Software Private Limited). Expires after 12 months.

Purpose

Stores UTM campaign parameters (source, medium, campaign) so Razorpay can attribute sign-ups and conversions to marketing campaigns.

A marketing-attribution cookie; requires consent under GDPR.

Cookie Details

Cookie Namerzp_utm
ServiceRazorpay
ProviderRazorpay Software Private Limited
CategoryMarketing / Advertising
Duration12 months
Consent RequiredYes — requires explicit opt-in

Category: Marketing / Advertising

Marketing cookies are used to track visitors across websites to display relevant advertisements. Consent is required under GDPR.

GDPR Requirements

Under GDPR and the ePrivacy Directive, the rzp_utm cookie requires explicit user consent before it can be set. This means:

  • The cookie must not be set when a user first visits your site — not even for a fraction of a second
  • A consent banner must be displayed, and the user must actively accept analytics/marketing cookies
  • If the user rejects or ignores the banner, this cookie must remain blocked
  • The cookie must be listed in your cookie policy with its name, purpose, and retention period
  • Users must be able to withdraw consent at any time, which must also remove or invalidate this cookie

How to Handle This Cookie

  1. Block it by default — configure your Consent Management Platform (CMP) or tag manager to prevent Razorpay from loading until the user accepts marketing cookies.
  2. Include it in your consent categories — map it to the "Marketing / Advertising" category in your CMP configuration.
  3. List it in your cookie policy — document the cookie name, purpose, provider (Razorpay Software Private Limited), and expiry (12 months).
  4. Sign a DPA — ensure you have a Data Processing Agreement with Razorpay Software Private Limited covering their use of data collected via this cookie.
  5. Verify it works — in an incognito browser, reject cookies and confirm rzp_utm is not set.

Other Razorpay Cookies

CookieCategoryDuration
rzp_unified_session_idStrictly NecessarySession
x-session-dataStrictly NecessarySession
ra_clientIdAnalytics12 months
ab_user_idAnalytics12 months

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